Syncing Refunds from Shopify to QuickBooks Online

Learn more about syncing refunds from Shopify to Quickbooks Online

Written by the MyWorks Team

Updated at October 15th, 2024

MyWorks Sync makes handling refunds issued in Shopify easy to sync to QuickBooks Online!

When a refund is issued in Shopify, MyWorks will sync a separate transaction (a Refund Receipt) into QuickBooks. This will be include the line items refunded in Shopify and recorded to the QuickBooks Online Bank Account specified in MyWorks Sync > Settings > Payment Methods.

Syncing refunds automatically or manually

Refund syncing can be enabled within each payment method in your Shopify store by visiting MyWorks Sync > Settings > Payment Methods.  

Once enabled, MyWorks will automatically sync new/future refunds issued in Shopify into QuickBooks.

Additionally, it's also possible to sync past refunds from Shopify into QuickBooks by visiting the MyWorks Sync > Push > Orders page. Pushing an order will also sync the refund for it, if it exists in Shopify.